Privacy Policy

Last updated: 22 February 2025

Welcome to Illumanix (“Illuma”)! We are glad you are here. We believe that conversational artificial intelligence (“AI”) can change the world for the better. Our goal is to use AI to build a smart, safe and meaningful conversational pattern that helps our users connect with others, grow in their knowledge base and ultimately achieve their goals. Our technology adapts and evolves by understanding how our users communicate and collaborate, becoming more accurate and helpful with continued interactions. Your trust in our technology is something that we do not take for granted. Your privacy is important to us. This Privacy Policy outlines how Illumanix (“Illuma”, “we”, “us”) uses your personal information through our websites – www.illumanix.com, www.illumanix.ai, our mobile applications, our interactions with you through other modes of communication (such as SMS or instant messaging), and any other sites or services that link to this Privacy Policy (collectively, the “Services”).

Outline of our Privacy Policy

• When you use Illuma, we collect your name, phone number, and IP address. We use this data to run Illuma, inform improvements to the platform, keep you safe, and comply with all applicable laws.
• Keeping your conversations with us private and safe is our top priority, and we will never sell or share your data for advertising or marketing purposes. We have strict internal controls over the use of and access to user data.
• By using Illuma you agree to follow our Acceptable Use policy. We do not accept conversations considered harmful, abusive or involving illegal behavior. Users who engage in such actions or attempt to evade our security measures so that they may engage in such behavior, may be suspended. 
• You are not permitted to use Illuma if you are under the age of 13.
• Illuma technology is designed to provide helpful and accurate advice. However,  conversational artificial intelligence models are not perfect and by using Illuma you agree and accept that we are not legally responsible for any information provided that may ultimately prove to be inaccurate or false. You should always double-check the facts yourself or, if appropriate, talk to a professional.

The Information We Collect

Information you provide to us

• Contact and account information, such as your first and last name, email address, and your phone number.
• Content and metadata of any messages that you send using the Services or to lluma directly.
• Communications that we exchange with you, including when you respond to our surveys or contact us with questions, feedback or otherwise.
• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Automatic data collection and Cookies. 

We and our service providers may automatically log and combine information about you, your      computer or mobile device, and your interaction over time with the Services, online resources and our communications, such as:

• Device data such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers, anguage settings and general location information such as city, state or geographic area.
• Online activity data such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Services, navigation paths between pages or screens, information about our activity on a page or screen, access times, duration of access, and whether you have opened or otherwise engage with our communications.

    We use the following tools for automatic data collection:

• Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.
• Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
• Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

Information we obtain from other sources. If you choose to contact or otherwise interact with our Services over a third-party messaging platform such as Facebook Messenger or Instagram, we will collect an identifier of your profile on these platforms.

Sensitive data. In your conversations with the Services, you may choose to provide sensitive information.  This includes, but is not limited to, your religious views, sexual orientation, political views, health, racial or ethnic origin, philosophical beliefs, or trade union membership. 

Why we collect this data: This information may be processed to personalize interactions or provide relevant recommendations. We will never sell your personal information.

How We Use Your Information

We use personal information for the following purposes or as otherwise described at the time of collection:

Provide our Services. We use personal information to operate, maintain, and provide you with our Services. In particular, we use personal information to perform our contractual obligations under our Terms of Service.

Communicate with you about our Services. It is in our legitimate business interests to use personal information to respond to your requests, provide customer support, and communicate with you about our Services, including by sending announcements, surveys, reminders, updates, security alerts, and support and administrative messages.

Improve, monitor, personalize, and protect our Services. It is in our legitimate business interests to improve and keep our Services safe for our users, which includes:

• Understanding your needs and interests and personalizing your experience with the      Services and our communications.
• Troubleshooting, testing, and research, and keeping the Services secure.
• Investigating and protecting against fraudulent, harmful, unauthorized, or illegal activity.

Research and development. We may use personal information for research and development purposes where it is in our legitimate business interests, including to analyze and improve the Services and our business. As part of these activities, we may create or use aggregated, de-identified or other anonymized data from personal information we collect. We make personal information into anonymized data by removing information that makes the data personally identifiable to you. We may use this anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business. We will never sell your anonymized data.

Compliance and protection. We may use personal information to comply with legal obligations, and to defend us against legal claims or disputes, including, but not limited to, the following:

• Protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims).
• Audit our internal processes for compliance with legal and contractual requirements and internal policies.
• Enforce the terms and conditions that govern the Services.
• Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.
• Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

Sharing Your Information

We do not sell or share your personal information with third-parties for interest-based advertising purposes. We may disclose your personal information as described below:

Service providers.   We may rely on third-party service providers in furtherance of the purposes described above. In these cases, personal information may be accessed by these third-parties and processed or stored on our behalf. These service providers can include hosting services, cloud computing and storage services, maintenance services, security services, and customer support services. We also may share hashes of names and phone numbers and limited device data for advertising attribution and measurement services. This means that the recipient can recognize your name and phone number only if they already have that information from another source.

Business transferees. Personal information may be transferred to another entity in the event of a bankruptcy, change of control, or shutdown of Illuma. We may also transfer personal information in the course of a sale or merger of the business.

Authorities and others. If we are legally obliged or otherwise believe it necessary to do so, personal information may be disclosed to regulatory agencies, law enforcement agencies, courts, and other government authorities, including for the compliance and protection purposes described above.

Privacy Rights and Choices

Delete your account. You may request that we delete your account by contacting us as provided in the section below.

Opt out of SMS messaging. If you wish to opt out of receiving text messages from us, reply with STOP to any mobile message sent from us. Please note that this may prevent us from sending one-time codes to your phone and may limit your experience. If you would like to allow these codes but disable all other messages, reply with PAUSE to any mobile message sent from us.

Online tracking technologies opt-out. You can opt out of third-party cookies as described in our Cookie Policy below.

Personal information requests and your rights.   

We offer you choices that affect how we handle the personal information that we control. Depending on your location and the nature of your interactions with our Services, you may request the following in relation to your personal information:

• Access to a copy of the personal information that we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.
• Information about how we have collected and used personal information. We have made this information available to you without having to request it by including it in this Privacy Policy.
• Correction of personal information that is inaccurate or out of date.
• Deletion of personal information that we no longer need to provide the Services or for other lawful purposes.
• Withdrawal of consent, where we have collected and processed your personal information with your consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• Additional rights, such as to object to and request that we restrict our use of personal information.

You may exercise any of these rights and make a request by emailing your request at: privacy@illumanix.ai. In processing your request, we may ask for specific information from you to help us confirm your identity. Depending on where you reside, you may be entitled to empower an authorized agent to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.

Limits on your privacy rights and choices. In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you are not satisfied with how we address your request, you may submit a complaint by contacting us privacy@illumanix.ai. 

Do Not Track. Some Internet browsers can be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Security

Security is integral to the success of any conversational AI model, and Illuma is no different. We understand that our success depends on users trusting that their data is being handled responsibly and safely to fully receive the benefits of our Services.

Ensuring the integrity of your data is a major priority for us. Illuma has technical measures in place to protect personal information against unauthorized access, corruption, loss, or misuse. This includes internal measures that limit access to personal information to a dedicated set of specialist employees ensuring the safety or quality of our Services. Where possible and appropriate, we also deidentify sensitive data like conversational logs to preserve user privacy.

No security measure is perfect and by using our services you acknowledge and accept that your use of our Services is ultimately at your own risk.

Please note that you are responsible for managing access to any accounts that you maintain with us. Failure to limit access to your devices or browser might enable third-parties to have unauthorized access to your personal information.

Third-Party Websites and Content

Please be advised that you may encounter links or content through our Services that are provided by third-parties that Illuma does own or otherwise control. You acknowledge that any data you provide to these third-parties shall be governed solely by the terms of service, privacy policies, and other terms applicable to those third-parties.

Children’s Privacy 

Illumna is not designed for those under the age of 13 

Illuma is not designed for use by those under the age of 13 (“child” or “children”) as so defined by U.S. Children’s Online Privacy Protection Act (“COPPA”). Illuma does not knowingly solicit, collect, process, use, share, retain or store the personal information of children. Illuma does not market or target its Services to users of any age, including children. Illuma does not sell services or products to children. Illuma does not sell the personal information of our users, of any age. If you are a child, that is you are under the age of 13, please do not attempt to use our Services, register an account with us, or send any personal information to us.

If you are a parent or guardian of a minor under the age of 13 and believe that minor has provided personal information to us or is otherwise using our Services, please let us know immediately at support@illumanix.ai and we will seek to delete this information and revoke access as quickly as possible. 

For more information and general tips about protecting children’s online privacy, please visit OnGuard Online.

Retention

Where required under applicable laws, we retain personal information only for as long as is necessary to fulfill the purposes for which it was collected and processed, in accordance with our retention policies, and in accordance with applicable laws and regulatory obligations or until you withdraw your consent (where applicable).

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information, the purposes for which we use personal information and whether we can achieve those purposes through other means, and the applicable legal and regulatory requirements.

Changes To This Policy

We do reserve the right to modify this Privacy Policy at any time. We will notify users 30 days in advance of any major policy changes.  When we do so and unless required by law to provide an alternative notice, we will post an updated version on this page. If you choose to continue your use of our Services after such a revision, you consent to be governed by the amended Privacy Policy.

How to Contact Us

If you have a request, question or with to obtain information related to our privacy policies please email us at: privacy@illumanix.ai. 

Cookie Policy

Last updated: 22 February 2025

This Cookie Policy explains how Illumanix (“Illuma”, “we”, “us”) uses cookies and similar technologies when you visit our Services as defined in our Privacy Policy. Here, we explain what these technologies are and why we use them, as well as your rights to control our use of them.

1. What are cookies and similar technologies?

Cookies. A cookie is a text file containing a string of characters that is sent to your device when you visit a website. When you visit the website again, the cookie allows that website to recognize your browser. Cookies may store user preferences and other information. Cookies set by the website owner are called “first party cookies.” Cookies set by parties other than the website owner are called “third party cookies.” Third party cookies enable third party features or functionality to be provided on or through a website (e.g., interactive content, and analytics). The parties that set these third party cookies can recognize your device both when it visits the website in question and also when it visits certain other websites.

Local storage. Local storage technologies refer to the methods that websites and applications use to store data locally on your device. The most commonly used local storage technology is called “local Storage” and is part of the HTML5 standard. This technology allows websites or applications to store data that persists even after the user closes their browser or application, or restarts their device.

Session storage. Session storage is a feature of your web browser or device that allows a website or application to temporarily store data on your device while you are actively using the website or application. This data is deleted as soon as you close your browser or application, or navigate away from the website. Websites and applications may use session storage to improve your experience and ensure that certain information is readily available during your browsing session.

Other tracking technologies. Websites and apps use a variety of other tracking technologies too, including web beacons (also known as tracking pixels), third-party tracking scripts, and analytics tools. These technologies provide data on how visitors use websites. We may also use web beacons and “clear GIFs” in communications with you to allow us to count how many people read them and to verify any clicks through to links within an email. If you do not wish for the web beacon to be downloaded onto your device, you should select to receive emails from us in plain text rather than HTML.

This Cookie Policy refers to all these technologies collectively as “cookies.”

2. What type of information do cookies collect?

We and our service providers may automatically log and combine information about you, your computer or mobile device, and your interaction over time with the Services, online resources and our communications, such as:

• Device data such as your computer’s or mobile device’s operating system type and      version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers, language settings and general location information such as city, state or geographic area.
• Online activity data such as pages or screens you viewed, how long you spent on a      page or screen, the website you visited before browsing to the Services, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access and whether you have opened or otherwise engage with our communications.

We use both persistent cookies and session cookies. Persistent cookies stay on your device for a set period of time or until you delete them, while session cookies are deleted once you close your web browser.

3. Why do we use cookies?

We only use essential cookies. These cookies are strictly necessary to provide you with our Services, by, for example, providing page navigation and access to secure areas of the Services.

4. How can you control cookies?

You can set your browser to block cookies, but then some parts of the Services will not work given that we only use cookies that are strictly necessary to provide you with our Services. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org. Use the following links to learn more about how to control cookies and online tracking through your browser: Firefox; Chrome; Microsoft Edge; Safari.

Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on each browser and device that you use.

Do Not Track. Some Internet browsers can be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

5. How often will we update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. We will notify you of any material changes to this Cookie Policy prior to the changes becoming effective by posting the changes on this page and providing a more prominent notice with on-site or email notifications. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

6. Where can you get further information?

If you have a request, question or with to obtain information related to our privacy policies please email us at: privacy@illumanix.ai.